Terms & Conditions

1. Definitions

• "Threadkin", "we", "us", "our" — refers to Threadkin, a household records organising service based at 30 Jalan Ampang, 50450 Kuala Lumpur, Malaysia.
• "Services" — the in-home household records organising and cataloging sessions described on this website, including the Records Organising Day, the Legacy Document Cataloging Project, and the Annual Records Maintenance Subscription.
• "You", "User", "Client" — the individual or household representative who uses this website or engages Threadkin's services.
• "Session" — a scheduled in-home visit conducted by Threadkin's team.
• "Agreement" — the contract formed when a booking is confirmed in writing by both parties.

2. Acceptance of Terms

By accessing our website or booking a service, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. If you are booking on behalf of a household or organisation, you confirm that you have the authority to do so.

3. Service Description

Threadkin provides in-home household records organising and cataloging services in the Klang Valley, Malaysia. Our services are organisational in nature. We do not:

• Draft, sign, file, or lodge documents with any government body or institution on a client's behalf.
• Provide legal, financial, genealogical, or archival interpretation of documents.
• Remove, photograph, copy, or retain any documents from the household.

Services are available to households within the Klang Valley. Households outside this area may be served subject to a separately agreed travel arrangement.

4. Booking and Payment

A booking is confirmed when both parties have agreed in writing on the date, service type, and fee. The following pricing applies at the time of publication of these Terms:

• Records Organising Day: RM 540 per session
• Legacy Document Cataloging Project: RM 1,420 per project (four sessions)
• Annual Records Maintenance Subscription: RM 2,780 per year (four quarterly visits, one household)

All prices are in Malaysian Ringgit (RM) and include applicable taxes unless otherwise stated. Payment is due prior to or on the first session date. We accept bank transfer and other payment methods as communicated at the time of booking.

5. Cancellation and Rescheduling

• Cancellation by client (more than 5 business days before session): Full refund of any amount paid.
• Cancellation by client (2–5 business days before session): 50% of the session fee is non-refundable to cover scheduling and preparation costs.
• Cancellation by client (less than 2 business days before session): The full session fee is non-refundable.
• Rescheduling: Sessions may be rescheduled once without penalty if notice is given at least 3 business days before the session date.
• Cancellation by Threadkin: If we cancel a session, a full refund will be issued or the session will be rescheduled at your convenience.

6. Client Responsibilities

To enable a productive session, clients agree to:

• Ensure a responsible adult is present for the duration of the session.
• Provide reasonable access to the areas of the home where records are stored.
• Make decisions about documents in a timely manner during the session.
• Ensure that the household's records belong to or are in the lawful custody of the household.

7. Confidentiality

Threadkin and its team members treat all information encountered during a session as strictly confidential. All team members are bound by confidentiality agreements. We will not disclose, discuss, or reference the contents of any document observed during a session to any party outside the household, except as required by Malaysian law.

8. Intellectual Property

All content on the Threadkin website — including text, images, and design — is owned by or licensed to Threadkin. You may not reproduce, distribute, or adapt this content for any purpose without our written permission. The session summaries and catalog documents produced for your household belong to you.

9. Disclaimers

Our services are organisational in nature. We do not provide legal, financial, or archival advice. The session summary and catalog we produce are for your household's personal reference only and do not constitute professional records management, legal documentation, or any form of certification. We do not represent that the organisation of your records will satisfy any third-party requirement.

10. Limitation of Liability

To the extent permitted by Malaysian law, Threadkin's total liability to you in respect of any claim arising from our services shall not exceed the total fee paid for the specific service giving rise to the claim.

We are not liable for any indirect, consequential, or incidental loss, including loss of data or documents attributable to pre-existing condition, accidental loss during the session, or misidentification of a document by the client. We are not liable for delays caused by events outside our control, including but not limited to transport disruption, illness, or natural disaster.

11. Indemnification

You agree to indemnify and hold harmless Threadkin and its team members from any claim, loss, or expense arising from your use of our services, your breach of these Terms, or any false information provided in connection with a booking.

12. Termination

Either party may terminate a service agreement by providing written notice. For the Annual Maintenance Subscription, either party may give 30 days' notice of termination. Upon termination, we will refund the pro-rata value of undelivered visits. Sections relating to confidentiality, intellectual property, disclaimers, and liability survive termination.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of Malaysia. In the event of a dispute, the parties agree to first attempt to resolve the matter informally within 30 days. If the matter is not resolved, it shall be referred to mediation through the Kuala Lumpur Regional Centre for Arbitration (KLRCA) before any court proceedings. The courts of Malaysia shall have exclusive jurisdiction.

14. General Provisions

• Entire Agreement: These Terms, together with any confirmed booking agreement, constitute the entire agreement between you and Threadkin.
• Severability: If any provision is found to be unenforceable, the remaining provisions continue in full force.
• Waiver: Failure to enforce any provision does not constitute a waiver of that provision.
• Assignment: You may not assign your rights under these Terms without our written consent. We may assign our rights in connection with a business transfer.

15. Changes to These Terms

We may update these Terms from time to time. The revised version will be posted on this page with an updated effective date. For active subscriptions, material changes will be communicated by email at least 14 days before taking effect. Continued use of our services after the effective date constitutes acceptance.